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Standard-Knapp
is a world-class manufacturer and marketer of packaging
machinery for the food, beverage, household goods, pharmeceuticals,
chemicals, oil, and personal care industries.
The
primary strategic objective of Standard-Knapp is to
provide
customers with products and services that surpass the competition
and exceed customer expectations. Standard-Knapp is
committed
to achieving this objective through an aggressive Research
and Development program, a company commitment to quality
and an all-encompassing Customer Service program.
The
most important aspects of the pursuit of quality at Standard-Knapp
are:
A
recognition that machine reliability — the machine
performs as expected, the first day, and all day every day
thereafter — is the most important component of quality
to our customers.
Recognition
that the other important components of quality to our customers
are:
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After-sales
support (correct and prompt spare parts, competent
service, and accurate spare parts and operations
manuals), |
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Fit
and finish of machines and parts, |
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Prompt
and courteous communications, and |
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On-time
delivery. |
Continuous
quality improvement will be pursued through a company
wide
program called Quality First, which is made up of a matrix
of quality improvement teams and includes the development
and use of a formal, documented quality system that complies
with ISO 9001.
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